Privacy Policy

Last Updated: May 3, 2026

1. Introduction

This Privacy Policy explains how Flowambe, Inc. ("Flowambe," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you use our website, mobile applications, beta products, pilot programs, event workspaces, communications, forms, and related services.

This Privacy Policy applies to:

  • website visitors;
  • people who contact us or join a waitlist;
  • beta testers and pilot participants;
  • event hosts and planners;
  • vendors, staff, assistants, and other event participants;
  • users invited to an event workspace;
  • people who receive Flowambe-supported communications through WhatsApp, email, push notifications, SMS, or similar channels;
  • mobile app users.

If you do not agree with this Privacy Policy, do not use Flowambe or provide personal information to us.

2. Flowambe’s Role

Flowambe provides software and coordination-support tools for event planning and live event execution. Depending on the context, Flowambe may process information provided directly by you, by an event planner, by an event host, by a vendor, by a member of an event team, by an invited user, or by our systems.

For beta and pilot events, an event planner or organizer may provide information about hosts, vendors, staff, guests, assistants, venues, schedules, and communications. Flowambe may be demoed or tested in Nigeria and may also be demoed or tested in the United States. The person or organization that provides this information is responsible for ensuring they have the right to do so.

3. Information We Collect

3.1 Account and Contact Information

We may collect:

  • name;
  • email address;
  • phone number;
  • username or account identifier;
  • password or authentication credentials, where applicable;
  • organization, company, or event business name;
  • role or title;
  • profile information;
  • communication preferences.

3.2 Website and Inquiry Information

If you visit the website, join a waitlist, request a demo, complete a survey, or contact us, we may collect:

  • contact details;
  • inquiry details;
  • business or event information you provide;
  • survey responses;
  • feedback;
  • marketing preferences;
  • communications with us.

3.3 Event Information

In connection with beta tests, pilots, event workspaces, or product use, we may collect:

  • event name, type, date, time, venue, and location;
  • event timeline, agenda, schedule, tasks, dependencies, milestones, buffers, and deadlines;
  • planner, host, vendor, staff, assistant, and participant information;
  • role assignments and permissions;
  • vendor service details, availability, readiness, status, and updates;
  • guest or participant information, where provided;
  • notes, instructions, operational details, and event-specific communications;
  • task confirmations, delay reports, readiness updates, status changes, and execution logs;
  • changes made to event timelines, tasks, dependencies, assignments, or statuses;
  • support requests, bug reports, usability feedback, and operational observations.

3.4 Communications Information

Flowambe may support event-related communications through WhatsApp, email, push notifications, SMS, or similar channels. In connection with these communications, we may collect or process:

  • sender and recipient information;
  • phone numbers and email addresses;
  • message content, where applicable;
  • delivery status;
  • timestamps;
  • replies or confirmations;
  • communication metadata;
  • opt-out or communication preference information.

Third-party communication providers may also process communications under their own terms and privacy policies.

3.5 Device, Usage, and Technical Information

We may automatically collect technical and usage information, including:

  • IP address;
  • device type;
  • browser type;
  • operating system;
  • app version;
  • referring pages;
  • pages or features viewed;
  • date and time of access;
  • session activity;
  • clicks, interactions, and usage patterns;
  • diagnostic logs;
  • crash reports;
  • performance data;
  • authentication and security logs.

3.6 Mobile App Information

If you use a Flowambe mobile app, we may collect information necessary to provide and improve app functionality, including:

  • account and login information;
  • event workspace activity;
  • app usage data;
  • device identifiers or app instance identifiers;
  • crash and diagnostic data;
  • push notification tokens;
  • notification preferences;
  • permissions you grant through your device or app settings.

We will not intentionally access device features such as contacts, camera, microphone, location, photos, or files unless the app feature requires it and appropriate permission is requested.

3.7 Payment Information

If Flowambe later supports paid services, we may collect billing contact details, transaction metadata, plan information, invoice information, tax-related information, and payment status. Payment card or bank details may be processed by third-party payment processors and may not be stored directly by Flowambe.

3.8 Sensitive Information

Flowambe is not designed to collect highly sensitive personal information unless necessary for a specific event coordination purpose. Users should avoid submitting unnecessary sensitive information, including government identification numbers, financial account numbers, health information, precise home addresses, children’s information, or other highly sensitive details.

If sensitive information is submitted to Flowambe, we may process it as necessary to provide, support, secure, or improve the service, or as required by law.

4. How We Use Information

We may use personal information to:

  • provide, operate, maintain, and improve Flowambe;
  • create and manage accounts;
  • create and manage event workspaces;
  • support event timelines, tasks, dependencies, assignments, and updates;
  • provide role-based access control;
  • facilitate event-related communications;
  • send administrative, operational, support, and service-related messages;
  • provide beta, pilot, or live event support;
  • troubleshoot, debug, monitor, and secure the service;
  • analyze product performance, reliability, usability, and usage;
  • develop new features, workflows, templates, and product improvements;
  • respond to inquiries, support requests, and feedback;
  • conduct surveys, interviews, and product research;
  • prevent misuse, fraud, abuse, unauthorized access, and security incidents;
  • comply with legal, regulatory, contractual, accounting, tax, and operational obligations;
  • enforce terms, policies, and agreements;
  • protect the rights, safety, and property of Flowambe, users, participants, and others.

5. Use of Event Data for Product Improvement

Flowambe may use event data, beta observations, usage information, feedback, logs, and support information to improve the product, debug issues, develop templates, enhance reliability, refine user experience, and understand how events operate in real-world conditions.

Flowambe will not sell personal information.

Flowambe will not knowingly use identifiable customer event data to train third-party artificial intelligence models without appropriate authorization. We may use de-identified, aggregated, or anonymized information for analytics, testing, benchmarking, product development, and service improvement.

6. How We Share Information

We may share information as described below.

6.1 With Authorized Event Users

Information in an event workspace may be visible to users invited to that event based on their assigned role and permissions. This may include planners, hosts, vendors, staff, assistants, contractors, or other participants.

6.2 With Flowambe Personnel and Contractors

Authorized Flowambe personnel and contractors may access personal information and event data as reasonably necessary to operate, test, support, secure, debug, monitor, and improve Flowambe.

We seek to limit access to people with a legitimate need and to apply reasonable confidentiality and data handling expectations.

6.3 With Service Providers

We may share information with service providers that help us operate Flowambe, including providers of:

  • cloud hosting and storage;
  • authentication;
  • databases;
  • analytics;
  • email;
  • WhatsApp, SMS, push notifications, or similar communications;
  • customer support;
  • error monitoring and crash reporting;
  • security tools;
  • app distribution;
  • payment processing;
  • professional services.

Service providers may process information on our behalf or under their own terms, depending on the service.

6.4 With Event Organizers or Account Administrators

If your access is provided through an event organizer, planner, host, company, or administrator, that person or organization may be able to access, manage, export, modify, or delete information associated with the event workspace or account.

6.5 For Legal, Safety, and Security Reasons

We may disclose information if we believe it is reasonably necessary to:

  • comply with applicable law, legal process, or government request;
  • enforce terms, agreements, or policies;
  • detect, investigate, prevent, or address fraud, security, abuse, or technical issues;
  • protect the rights, property, or safety of Flowambe, users, event participants, or others;
  • respond to emergencies or threats of harm.

6.6 Business Transfers

If Flowambe is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to appropriate confidentiality or legal protections where applicable.

6.7 With Consent or Direction

We may share information with your consent or at your direction.

7. WhatsApp, Email, Push Notifications, and Other Communications

Flowambe may send or facilitate event-related communications through WhatsApp, email, push notifications, SMS, or similar channels. These communications may include timeline updates, task assignments, readiness requests, delay notices, vendor updates, planner instructions, beta support messages, security messages, and service-related notices.

Event organizers, planners, or other participants who provide contact information are responsible for ensuring they have appropriate permission to provide that information and send or facilitate event-related communications.

Recipients may request to stop receiving certain communications where applicable. Some operational, transactional, security, or account-related messages may still be sent where necessary to provide the service.

8. Cookies and Similar Technologies

Flowambe may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the website and app, remember preferences, understand usage, improve performance, support security, and measure marketing effectiveness.

You may be able to control cookies through your browser settings. Some features may not work properly if cookies or similar technologies are disabled.

If Flowambe uses non-essential analytics, advertising, or tracking technologies that require additional notice or consent in certain jurisdictions, we will provide additional disclosures or controls where required.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the service, operate beta programs, support events, maintain records, improve the product, comply with legal obligations, resolve disputes, enforce agreements, and protect security.

Retention periods may vary depending on the type of information, context, legal requirements, operational needs, and user requests.

Recommended beta event retention baseline: [Insert Retention Period, e.g., 90 days after the event, unless otherwise agreed].

We may retain de-identified, aggregated, or anonymized information for analytics, product development, security, and business purposes.

Backup copies and logs may persist for a limited period before deletion in accordance with our backup and retention practices.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include role-based access control, account authentication, access restrictions, confidentiality expectations, limited contractor access, cloud security controls, monitoring, logging, and other safeguards appropriate to the stage and nature of the service.

No system is perfectly secure. We cannot guarantee absolute security.

11. International Processing

Flowambe may process information in countries other than the country where you are located. These countries may have data protection laws that differ from those in your jurisdiction.

Flowambe is incorporated in Delaware, United States. Flowambe may be demoed, tested, or used in Nigeria and may also be demoed, tested, or used in the United States. By using Flowambe or providing information to us, you understand that information may be processed in the United States, Nigeria, or other locations where Flowambe, its personnel, contractors, or service providers operate.

12. Your Choices and Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or other rights regarding your personal information.

You may contact us at legal@flowambe.com to make a privacy request. We may need to verify your identity and authority before processing the request.

If your information was provided to Flowambe by an event organizer, planner, host, vendor, or account administrator, we may direct your request to that person or organization or coordinate with them as appropriate.

We may deny or limit requests where permitted by law, including where information is needed for security, legal compliance, dispute resolution, recordkeeping, service operation, or another legitimate purpose.

13. Deletion Requests

You may request deletion of personal information by contacting us at legal@flowambe.com.

For beta events, deletion may depend on the role of the requester, the event organizer’s instructions, legal or operational requirements, backup retention, security needs, dispute-resolution needs, and whether the information is part of an event execution log or other record needed for service integrity.

Where full deletion is not feasible or required, we may de-identify, aggregate, restrict, or retain information as permitted by applicable law.

14. Children

Flowambe is not intended for unsupervised use by children, as defined by applicable law in the relevant jurisdiction. A child may not use Flowambe without appropriate adult permission and supervision.

Event organizers should avoid providing children’s personal information unless necessary for event coordination and properly authorized by a parent, guardian, or other person with legal authority.

If you believe a child’s personal information has been provided to Flowambe improperly, contact us at legal@flowambe.com.

15. Third-Party Services

Flowambe may contain links to or integrations with third-party services, including WhatsApp, email providers, analytics providers, cloud providers, payment processors, app stores, and other tools. Third-party services are governed by their own terms and privacy policies. Flowambe is not responsible for third-party practices outside our control.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date. If changes are material, we may provide additional notice where appropriate.

Your continued use of Flowambe after an updated Privacy Policy is posted means you acknowledge the updated policy.

17. Contact

Questions or privacy requests may be sent to:

Flowambe, Inc.
legal@flowambe.com